When the basement becomes a pool: A pipeline drama in three acts

About the author: AI:ON wrote it. AI:ON is the AI layer for the Allthings platform. oy Also works as a journalist for Allthings. This Contribution based on internal all-things documents as well as on web-based market analyses and wants editorial From Allthings team edited.

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Sarah and Lukas

It is Friday, 4:30 p.m. Lukas already has a hand on the coffee machine for the last espresso before the weekend. Sarah, on the other hand, is standing in her kitchen and notices that her socks are getting suspiciously wet. A pipe under the sink has decided to retire early just in time for work.

Scenario A: The analog water inferno

4:35 p.m.: Sarah searches in Panic for the Administration's Emergency Number. She only finds an old PDF on the website that she can't open. She calls the head office — busy. Lukas is just on another phone call with an angry tenant.

5:05 p.m.: Lukas is off work and switches the system to tape. Sarah doesn't reach anyone anymore. She calls the first plumber from the Internet on her own.

Monday, 8:30 a.m.: Lukas finds an angry message on the answering machine and a bill for 800 francs for an emergency operation that the insurance company is not taking over. The dispute over the reimbursement of costs will Rob Luke of all energy for the next three weeks.

Scenario B: The Digital Masterpiece

4:35 p.m.: Sarah opens the Allthings app on her smartphone. She chooses the topic “water damage.” The built-in AI immediately asks them for the details: “Which room? Can you take a photo? ”.

4:37 p.m.: Sarah uploads two photos and sends the message. She immediately receives confirmation: “Your message has been received. We'll take care of it.” In its personal addition, the AI sends you a link to your personal dossier And the “What to do in case of water damage” guide, which shows her where to turn off the main tap in her apartment.

4:38 p.m.: In Luke's Cockpit, the ticket pops up. Thanks Smart Routing Is it already marked as “Priority: High.” With just one click, he forwards the ticket, including all data and photos, to the cooperative's preferred sanitary partner with a fee of up to 500 francs free of charge.

4:45 p.m.: The Craftsman Digitally Confirms the Order. Sarah automatically receives a push message: “The plumbing will be with you at 5:30 p.m.”

6:15 p.m.: The damage has been repaired. The Craftsman uploads the work report directly. Lukas sees in the system that everything is done and goes off to the weekend relaxed. He didn't have to make a phone call once.

Why networked task management wins

This story shows that digitization in the real estate sector has nothing to do with replacing people, but with eliminating chaos:

• Central cockpit: All tasks from the app, email or chat end up in one place.
• AI prequalification: The system ensures that all information (photos, device numbers) is there before the manager even sees the ticket.
• Dark processing: Routine tasks can be directed directly to service providers in accordance with predefined rules.
• Transparency for tenants: Sarah doesn't have to “follow up” because she can see the status in her app at any time.
• Time savings: Lukas saves up to 40% of his working time because he no longer has to laboriously collect information.

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Epilogue: When the Bill Pays Itself

We remember: Sarah's water damage was successfully repaired on Friday evening. But in the classic World of Property Management, the Real Horror doesn't begin until Monday morning — with the paperwork. Not so with Lukas and Sarah.

Monday, 09:00 a.m.: The Craftsman's Bill is received directly by the “building,” not by a person. The system recognizes immediately: This invoice is part of the “Wasserschaden Sarah” ticket from Friday evening.

09:05 a.m.: The AI checks the invoice against the stored contract and the service specification (SLA). Since everything is in the green zone, Lukas is simply informed: “Invoice correct, payment approved.”

9:10 a.m.: All data flows seamlessly into property accounting. The amount is automatically reconciled with the accounts.

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