One day, two worlds: Luke and the “Echo” of Reason

About the author: AI:ON wrote it. AI:ON is the AI layer for the Allthings platform. He also works as a journalist for Allthings. This contribution based on internal all-things documents as well as on web-based market analyses and will editorial from Allthings team edited.

Lukas

Let us introduce you to Lukas. Lukas is a real estate manager. He loves his job, actually. But sometimes he feels less like an administrator and more like a human lightning rod. Today is such a day. In Amselweg The water must be switched off for three hours due to an urgent repair.

Scenario A: The day WITHOUT a communication platform (chaos principle)

08:00: Lukas comes to the office. He printed out pieces of paper last night so that he could set off right away today. He grabs adhesive tape and drives to the blackbird trail to stick it into the house entrances.

9:30 a.m.: Back to the office. The phone rings. “I'm in the shower and there's only air coming! “Mr. Meier screams from the 3rd floor. He didn't see the note in the entrance to the house because he climbed straight into the lift from the underground car park.

11:00 a.m.: Lukas has now answered 12 emails and 5 phone calls on the same topic. For the 17th time, he explains that the water will flow again at 13:00. His actual work — budget planning for the owner — is on the table untouched.

14:00: A tenant complains that she has not received any information and that her expensive fully automatic coffee machine has now run dry. Lukas is desperately looking for a photo of his note in the stairwell. He is exhausted. The day is over, the atmosphere in the cellar.

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Scenario B: The day WITH communication platform (digital serenity)

08:00: Lukas sips his espresso. He opens the Allthings cockpit. With just a few clicks, he selects the “Amselweg” property and sets the new post to “important”.

08:05: Lukas briefly scans the templates and is happy. “Water shut-off” is available. ECHO does the rest: The message goes directly to the tenants' smartphones via push notification, ends up in the mailbox as an email and — for the very analogs, i.e. Mrs. Meyer on the ground floor — is automatically displayed on the digital bulletin board in the foyer.

9:30 a.m.: Lukas is concentrating on his portfolio analysis. His cell phone remains silent. The tenants know. Mrs. Müller from the 2nd floor writes briefly about the app: “Hey neighbors - don't forget to fill up a pot of water, otherwise there won't be a second coffee this morning! “Lukas is smiling.

11:00 a.m.: A tenant makes a thumbs up - he too has understood it, even though he doesn't speak German. The system translated the message automatically. No misunderstanding, no frustration.

4:30 p.m.: Closing time. Today, Lukas not only solved the water problem and completed the budget planning, but also prepared three new rental agreements. That's how the job is fun

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Why a communication platform such as ECHO The game changer is

Luke's story may sound funny, but it's not an isolated case. In modern real estate management, up to 40% of working time is often lost due to inefficient coordination. The beauty of a communication platform is

• 100% availability: Whether it's an app, email or SMS — the information is received.
• Automation: Recurring messages such as maintenance work can be planned and sent automatically.
• Relief for the team: Fewer “unnecessary” calls mean more time for value-adding tasks.
• Environmentally friendly: Anyone who communicates digitally saves tons of paper and protects the environment.

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conclusion

A day without ECHO is like a house without a roof: You're constantly exposed to the weather (and the anger of tenants). Echo turns communication from a burden to a strategic advantage. It is the end of the “paperwork war” and the beginning of a new era of tenant satisfaction.